April, 18, 2020


Dear Residents, Family and Friends:

On behalf of the entire team at Golden Palms Rehabilitation and Retirement, we want to thank you for allowing us to care for you or your loved one.  We recognize the high level of trust that you place in us, and we are committed to providing excellent care to those whom we have the privilege to serve.

As you are aware, the country is currently united in its attempt to navigate the challenges presented by the COVID-19 virus. Of course, and since the outset, we at Golden Palms have consistently been following the recommendations of the Center for Disease Control and Prevention, including following strict handwashing procedures and wearing personal protective equipment when indicated by the resident’s presenting condition. We are also current with the CDC recommendations, and update our protocols as new information becomes available.  Likewise, we remain in contact with the city, county and state health departments, and appreciate their ongoing guidance and support.

We have learned that one (1) of our residents tested positive for the COVID-19 virus.  Although this resident is not presently in the Facility, we are taking every precaution to protect our current residents, staff and visitors.  We will continue to be proactive with respect to our infection prevention efforts as per the guidance of the CDC. We are also compliant with the guidance provided by the Centers for Medicare and Medicaid Services with respect to the restriction on visitation; this restriction has been in place since March 14, 2020, without exception. We are extremely supportive of virtual visitation by phone or FaceTime, and encourage you to remain in contact with your loved ones without in-person visitation until such time as we are able to welcome you back.

In addition to the visitor restriction, we are continuing to be proactive regarding any infections that could impact our community.  For your information, we have listed below a sampling of some of the ways in which we are responding to the COVID-19 situation:

  • Frequent handwashing
  • Frequent use of hand sanitizer
  • Universal masking from the time of entry to the Facility to the time of exit
  • Implementation of a robust infection surveillance protocol, allowing us to carefully monitor the valued members of our community so we can timely respond if there is any potential for a change in condition.
  • Staff and medical professionals are being assessed and screened prior to entering the Facility and starting their shift; if they present with any sign or symptom of illness, they will be sent home
  • Infection prevention/control practices and facility cleanliness/sanitation are our top priorities

Please know that we are all fully engaged in taking action to minimize the possible exposure associated with this virus. We thank you for your continuing confidence, and for helping us in our attempts to keep our residents and staff safe.  Please do not hesitate to reach out with questions, concerns, or requests for assistance.

~The Team at Golden Palms Rehabilitation and Retirement